Store Operator: Shenzhen Gehaoyu E-Commerce Co., Ltd. | Brand: Neviki™ | Legal Representative: Yu Yongge | Contact: service@neviki.com
Registered Business Address: Unit 501-9, 5th Floor, Meili AAA Commercial Building, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Effective Date: September 28, 2026
The Business Behind Neviki™
Neviki™ is owned and operated by Shenzhen Gehaoyu E-Commerce Co., Ltd. Shenzhen Gehaoyu E-Commerce Co., Ltd. is the seller of record for products ordered through the Neviki™ online store and is responsible for the store’s published customer policies, order support, fulfillment coordination, returns, refunds, and privacy practices.
Neviki™ is the commercial brand displayed to customers. It is not a separate legal entity. References to “Neviki™,” “we,” “our,” or “us” on this website mean Shenzhen Gehaoyu E-Commerce Co., Ltd., unless a page expressly states otherwise.
What Our Store Does
Neviki™ is an online retail storefront offering the products displayed in its current catalog. We aim to present each item through understandable descriptions, relevant specifications, accurate images, and clearly displayed availability information.
The content of an advertisement, product page, promotion, or customer message should reflect the product and customer experience that we can reasonably provide. We do not support false scarcity, fabricated endorsements, hidden conditions, unrealistic results, or claims that cannot be substantiated.
Product availability and catalog selections may change. A product being displayed does not guarantee that it will remain available indefinitely. If an item becomes unavailable after an order is submitted, we will contact the customer with an appropriate resolution.
Our Customer Commitments
Our operating standards are built around five commitments:
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Clear identity. Customers should always be able to determine which legal company operates the store and how to contact it.
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Understandable product information. Material features, limitations, variants, and included components should be described before an order is submitted.
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Visible policies. Shipping, returns, privacy, service conditions, and website-use rules should be accessible without requiring an account.
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Consistent timelines. Standard delivery after dispatch is estimated at 3–7 business days. Eligible returns may be requested within 30 calendar days after delivery. Approved refunds are expected to appear within 7–10 business days.
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Reachable support. Customer requests are reviewed as promptly as practical and normally receive an initial response or handling update within 3 business days.
Fulfillment Approach
Orders may be prepared by Neviki™ or by qualified fulfillment partners selected according to stock location and delivery destination. A dispatch facility may be different from our registered business address.
We do not describe an order as locally dispatched unless that description is accurate for the specific order. Tracking information is provided after dispatch when supported by the carrier.
Our registered business address is not automatically a return warehouse. Customers must request return instructions before sending an item so that the parcel is directed to the appropriate facility.
Responsible Product Presentation
We expect product descriptions and promotional materials to be factual, proportionate, and capable of verification. Customer reviews must reflect genuine customer experiences. We do not knowingly publish fabricated reviews or disguise promotional statements as independent opinions.
Where images are illustrative, edited, digitally produced, or affected by lighting and screen settings, the accompanying product description should provide the practical details needed to understand the item. Customers should review the complete product page before ordering.
Support and Policy Access
Questions about an order, product, delivery, return, refund, privacy request, or website policy may be sent to service@neviki.com. Please include enough information for us to identify the request without sending unnecessary sensitive data.
The following pages form our customer information center:
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Contact Us
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Frequently Asked Questions
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Privacy Policy
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Return Policy
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Shipping Policy
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Terms of Service
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Terms of Use
If a product page contains a term that conflicts with one of these policies, please contact us before ordering. We will investigate the conflict and provide clarification. Mandatory consumer rights that apply in a customer’s location are not reduced by our store policies.
Accountability
We periodically review our public information to remove outdated company details, old contact information, unfinished template language, and inconsistent service statements. If you notice an inconsistency, please report it to service@neviki.com so that we can review it.