Store Operator: Shenzhen Gehaoyu E-Commerce Co., Ltd. | Brand: Neviki™ | Legal Representative: Yu Yongge | Contact: service@neviki.com
Registered Business Address: Unit 501-9, 5th Floor, Meili AAA Commercial Building, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Effective Date: September 28, 2026
Customer Support Desk
The Neviki™ customer support desk assists with product questions, order details, shipping updates, return requests, refund status, privacy matters, and website-policy questions.
Customer Support Email: service@neviki.com
Customer Service Telephone: +86 137 2873 0630
Service Hours: Monday through Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays
Normal Handling Standard: Within 3 business days
Messages received outside service hours are placed in the next available support queue. Complex investigations, carrier inquiries, privacy verification, or cases involving several parcels may require additional time. If more time is needed, we will provide an update rather than leave the request without explanation.
Choosing the Right Contact Route
Product Questions
Before ordering, you may ask about product specifications, included components, size or compatibility information, or a statement appearing on a product page. Include the product name or page link.
Existing Orders
For an order-related request, include:
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The order number
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The name used for the order
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A short description of the issue
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The relevant item name
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Photographs or video only when they are reasonably needed
Do not send account passwords, government-issued identification numbers, complete financial account details, medical records, or other unrelated sensitive information.
Shipping and Tracking
For a delayed or unclear tracking event, include the order number and tracking number. Standard delivery after dispatch is estimated at 3–7 business days, but customs procedures, carrier disruption, severe weather, remote-area delivery, or an incorrect address may affect the estimate.
Returns and Refunds
Eligible return requests must be started within 30 calendar days after delivery. Contact us before sending any parcel. Once the request is reviewed, we will provide the applicable instructions and authorized return destination.
Approved refunds are expected to appear within 7–10 business days. The exact posting date may depend on the customer’s financial institution and cannot always be controlled by Neviki™.
Privacy Requests
Use the subject line “Privacy Request” and describe the right you wish to exercise. We normally acknowledge or begin handling the request within 3 business days. We may need to verify that the requester is the person concerned or is legally authorized to act for that person.
Legal or Business Correspondence
Formal business correspondence may be sent to the registered address above. Emailing a copy to service@neviki.com may help us identify and route it promptly.
Address and Return Notice
Our registered business address identifies the company operating Neviki™. It is not a public walk-in service counter and must not be treated as a return destination unless our support team expressly confirms it in writing.
Unapproved parcels may be delayed, refused, or delivered to a location unable to process the return. Always obtain return instructions first.
Address Changes and Cancellation Requests
If an order contains an incorrect delivery address, contact us immediately. We will try to update it before dispatch, but a change cannot be guaranteed after processing has begun.
A cancellation request should also be submitted as soon as possible. If the order has not entered an irreversible fulfillment stage, we will make a reasonable effort to cancel it without a separate cancellation handling fee. If dispatch has already occurred, the Return Policy will normally apply.
Keeping a Useful Record
Email is the recommended route because it creates a clear written record of the request, instructions, tracking evidence, and agreed resolution. Keep copies of relevant messages and carrier receipts until the matter is complete.
Neviki™ will never ask a customer to disclose an account password through ordinary support correspondence.