Store Operator: Shenzhen Gehaoyu E-Commerce Co., Ltd. | Brand: Neviki™ | Legal Representative: Yu Yongge | Contact: service@neviki.com
Registered Business Address: Unit 501-9, 5th Floor, Meili AAA Commercial Building, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Effective Date: September 28, 2026
Store Identity
Who operates Neviki™?
Neviki™ is owned and operated by Shenzhen Gehaoyu E-Commerce Co., Ltd. The legal representative of the company is Yu Yongge. Neviki™ is the store’s commercial brand and is not a separate legal company.
How can I reach the store?
Email service@neviki.com. Customer requests are normally acknowledged or handled within 3 business days. Telephone and service-hour details are available on the Contact Us page.
Ordering and Product Information
How should I choose a product or variant?
Review the full product title, description, specifications, size or compatibility information, photographs, included components, and any product-specific notice before submitting an order. Contact us before ordering if a material detail is unclear.
Are product images always identical to the delivered item?
We aim to use representative images. Minor differences may result from screen settings, lighting, manufacturing tolerances, packaging updates, or lawful product improvements. A difference that materially changes the advertised product should be reported to us.
What happens if an item becomes unavailable?
We may contact you to explain the issue and offer an appropriate option, such as waiting for restocking, selecting an available alternative, or canceling the affected item. We will not knowingly substitute a materially different product without consent.
Can I change or cancel an order?
Contact service@neviki.com as soon as possible. We will try to assist before the order reaches an irreversible fulfillment stage. Changes and cancellations cannot be guaranteed after dispatch. We do not impose a separate cancellation handling fee when a cancellation is accepted before dispatch.
Shipping
How long does order preparation take?
Orders are normally prepared within 1–3 business days after acceptance. Weekends, public holidays, unusually high order volume, incomplete delivery information, or stock verification may extend preparation. We will provide an update when a material delay is known.
How long does delivery take?
Estimated carrier transit is 3–7 business days after dispatch. This is an estimate rather than an absolute guarantee. Customs review, severe weather, carrier disruption, remote destinations, or local delivery conditions may add time.
Where do orders ship from?
Orders may be dispatched from a Neviki™ or partner facility selected according to inventory and destination. The dispatch location may differ from the company’s registered address. We do not represent an order as locally dispatched unless that statement is accurate.
How are shipping charges determined?
Any shipping charge, free-shipping threshold, or available delivery method is displayed during checkout before the order is submitted. A promotional threshold applies only while it is clearly displayed on the website.
Will I receive tracking information?
When carrier tracking is available, dispatch details are sent using the contact information associated with the order. Tracking may take time to show its first carrier scan.
What should I do if tracking stops updating?
Allow a reasonable period for carrier scans, especially during customs transfer or handoff between carriers. If no meaningful update appears for an extended period, contact us with the order and tracking numbers. We will review the shipment and, where appropriate, open a carrier inquiry.
What if tracking says “delivered” but I cannot find the parcel?
Check the delivery area, household members, reception desk, neighbors where appropriate, and carrier notice. Then contact us promptly. A delivered scan does not automatically end our review; we will assess the available evidence fairly.
Returns and Refunds
How long do I have to request a return?
An eligible return may be requested within 30 calendar days after delivery.
How do I begin a return?
Email service@neviki.com with the order number, item, reason for return, and relevant photographs or video when appropriate. Do not send the item until you receive return instructions.
Is the registered company address the return address?
Not automatically. Returns may be handled by a separate facility. Our support team will provide the authorized destination after approving the request.
Who is responsible for return shipping?
For a preference-based return, the customer normally arranges and bears the return shipping cost unless a product page or promotion expressly provides otherwise.
If an item arrives damaged, defective, incorrect, or materially different from its description, Neviki™ will provide an appropriate remedy without requiring the customer to bear a reasonable return cost caused by our error.
When will an approved refund appear?
An approved refund is expected to appear within 7–10 business days after approval. External institutional processing may affect the exact posting date.
Can I exchange an item?
Where stock and logistics allow, we may offer an exchange. If a direct exchange is unavailable, we may arrange a return and invite the customer to place a new order.
Customer Care and Privacy
How quickly will support respond?
Our normal handling standard is within 3 business days. Carrier investigations or complex cases may take longer, but we will provide an update.
What information should I avoid sending?
Do not send passwords, government identifiers, complete financial account details, health records, biometric information, or other information that is not necessary for your request.
How does Neviki™ use website data?
Please review the Privacy Policy. It explains the information collected, the reasons it is used, third-party advertising and analytics technologies, retention, security, and available privacy choices.