Privacy Policy

Store Operator: Shenzhen Gehaoyu E-Commerce Co., Ltd. | Brand: Neviki™ | Legal Representative: Yu Yongge | Contact: service@neviki.com
Registered Business Address: Unit 501-9, 5th Floor, Meili AAA Commercial Building, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Effective Date: September 28, 2026

1. Scope and Controller

This Privacy Policy explains how Shenzhen Gehaoyu E-Commerce Co., Ltd., operating under the Neviki™ brand, collects, uses, discloses, retains, and protects personal information when individuals visit our website, communicate with us, submit an order, request customer support, or otherwise interact with the store.

For the activities described in this policy, Shenzhen Gehaoyu E-Commerce Co., Ltd. is the business responsible for deciding how personal information is handled, unless another party clearly identifies itself as independently responsible.

2. Information We May Collect

Depending on the interaction, we may collect:

• Identity information, such as name and order reference.

• Contact information, such as email address, telephone number, delivery address, and billing address where applicable.

• Order information, such as selected products, quantities, delivery method, order status, returns, and refund records.

• Support information, including messages, complaint details, photographs, videos, and correspondence voluntarily supplied for resolving a request.

• Technical information, such as IP address, browser type, device type, operating system, language, approximate location derived from network information, referring page, and diagnostic logs.

• Usage information, such as pages viewed, links selected, session duration, product interactions, and general navigation events.

• Preference information, such as consent choices, communication settings, and advertising choices.

• Fraud-prevention signals, where reasonably necessary to protect customers, the store, and website security.

We do not ask customers to send account passwords, government-issued identifiers, biometric information, medical records, precise location data, or complete financial account details through customer support.

3. How Information Is Collected

Information may be collected:

• Directly from the individual

• Automatically through the website and permitted browser technologies

• From service providers supporting hosting, fulfillment, delivery, analytics, security, customer support, or advertising

• From lawful public or commercial sources when needed for fraud prevention, legal compliance, or business verification

4. Why We Use Information

We may use personal information to:

• Operate and secure the website

• Receive, prepare, deliver, and support orders

• Send service messages and tracking updates

• Process returns, exchanges, cancellations, and refunds

• Respond to questions and complaints

• Detect fraud, abuse, unauthorized access, and technical failure

• Measure website performance and improve product presentation

• Maintain records required by law

• Establish, exercise, or defend legal rights

• Provide advertising or measure advertising effectiveness where legally permitted

• Honor consent choices, objections, access requests, deletion requests, and other privacy rights

We do not use sensitive personal information to create advertising profiles.

5. Legal Grounds

Where applicable law requires a legal basis, our handling may rely on:

• Performance of a contract or steps requested before entering a contract

• Compliance with legal obligations

• Legitimate interests in operating, securing, improving, and supporting the store, balanced against individual rights

• Consent, where consent is required

• Establishment, exercise, or defense of legal claims

• Protection of vital interests in exceptional circumstances

Consent may be withdrawn for future activity at any time through the relevant preference mechanism. Withdrawal does not invalidate processing already lawfully completed.

6. Cookies, Advertising, and AppLovin

Our website may use cookies, pixels, local storage, tags, or similar technologies for essential operation, security, functionality, analytics, and advertising.

Where required by law, optional technologies remain inactive until the user makes a valid choice through our cookie banner or comparable consent tool. Users can revisit their choices through the website’s privacy-control link. Browser settings may also limit certain technologies, although disabling essential functions may affect site operation.

Our advertising services may include AppLovin, which may collect device, network, interaction, and advertising-event information for advertising delivery, measurement, fraud prevention, service improvement, and related purposes, subject to applicable law and user choices.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy

We honor legally recognized privacy choices and applicable opt-out signals, including supported browser-based signals, where required. We do not knowingly send AppLovin health information, government identifiers, account credentials, communication contents, precise location information, biometric data, or other legally protected sensitive data.

7. When Information May Be Disclosed

We may disclose relevant information to:

• Website hosting and infrastructure providers

• Customer-support and communication providers

• Warehouses, fulfillment partners, and carriers

• Analytics, advertising, and measurement providers

• Security, fraud-prevention, and technical-support providers

• Professional advisers, insurers, auditors, and authorities where legally justified

• A successor organization involved in a lawful merger, restructuring, financing, or transfer of business assets

Providers receive only information reasonably needed for their assigned purpose and are expected to protect it under appropriate contractual and legal obligations.

We do not disclose personal information to unrelated parties merely for their independent use without an appropriate legal basis.

8. International Handling

Because our company, customers, carriers, and service providers may operate in different jurisdictions, personal information may be handled outside the individual’s home country. Where required, we use recognized contractual, organizational, or legal safeguards for international transfers.

9. Retention

We keep information only for as long as reasonably necessary for the purpose described in this policy, including customer service, order administration, fraud prevention, legal compliance, dispute resolution, and recordkeeping.

Retention periods depend on the type of record, the continuing customer relationship, applicable limitation periods, security needs, and mandatory legal requirements. When information is no longer needed, we delete, anonymize, or securely isolate it as appropriate.

10. Security

We use reasonable administrative, technical, and organizational safeguards intended to prevent unauthorized access, loss, misuse, alteration, or disclosure. No online system can be guaranteed completely secure. Customers should use appropriate device security and notify us if they suspect misuse involving their interaction with Neviki™.

11. Individual Rights

Depending on local law, an individual may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion

• Restrict or object to certain handling

• Withdraw consent

• Obtain a portable copy where applicable

• Opt out of certain advertising uses, sales, or sharing as defined by applicable law

• Appeal a denied privacy request where local law provides that right

• Lodge a complaint with a competent supervisory authority

To exercise a right, email service@neviki.com with the subject “Privacy Request.” We normally acknowledge or begin handling the request within 3 business days and complete it within the period required by applicable law.

We may request proportionate verification. Authorized agents may be required to provide evidence of their authority.

12. Children

Neviki™ is intended for adults and is not directed to children. We do not knowingly use AppLovin technologies in connection with a person who qualifies as a child under applicable law, and we do not knowingly provide children’s data to AppLovin.

If you believe a child has submitted personal information, contact us so that we can investigate and take appropriate action.

13. Policy Updates

We may revise this policy when our practices, legal duties, or service providers change. The updated version will show a revised effective date. Material changes will be presented through an appropriate notice where required.

14. Privacy Contact

Privacy questions and requests may be directed to service@neviki.com. Please provide only the information necessary for us to understand and verify the request.