Store Operator: Shenzhen Gehaoyu E-Commerce Co., Ltd. | Brand: Neviki™ | Legal Representative: Yu Yongge | Contact: service@neviki.com
Registered Business Address: Unit 501-9, 5th Floor, Meili AAA Commercial Building, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Effective Date: September 28, 2026
1. The 30-Day Return Period
An eligible product may be returned when the customer contacts Neviki™ within 30 calendar days after recorded delivery.
A request sent within that period remains timely while we review it. Customers should not send the item before receiving instructions.
Nothing in this policy limits mandatory rights available under the consumer-protection laws applicable to the customer.
2. Standard Eligibility
For a preference-based return, the product should ordinarily be:
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Unused, unworn, unwashed, and undamaged
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In substantially the same condition in which it arrived
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Complete with included accessories, manuals, labels, and components
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Placed in its original packaging where reasonably possible
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Supported by the order number or other reasonable proof of the Neviki™ order
Opening an outer delivery package solely to inspect an item does not by itself make the item ineligible.
A deduction may be considered only when lawful and reasonably connected to avoidable loss of value caused by handling beyond what was necessary to inspect the product. We do not use hidden or automatic restocking charges.
3. Product-Specific Limitations
A product-specific return limitation applies only when it is lawful and clearly disclosed on the relevant product page before the order is submitted. Examples may include genuinely customized goods or sealed goods that cannot reasonably be returned after opening for hygiene or safety reasons.
A limitation does not remove remedies for an item that arrives damaged, defective, incorrect, or materially different from its description.
4. Starting a Return
Email service@neviki.com and provide:
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The order number
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The item to be returned
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The reason for the request
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The date the item was delivered
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Photographs or video when relevant to damage, defect, or incorrect fulfillment
We normally review or begin handling the request within 3 business days. If approved, we will issue return instructions and identify the appropriate return facility.
5. Authorized Return Destination
Do not send a return to the registered business address unless Neviki™ expressly authorizes that address for the particular return.
The correct return facility may depend on the product, stock location, destination, or fulfillment partner. We will provide the destination and instructions before shipment. This approach is intended to prevent parcels from being sent to an office that cannot receive or inspect merchandise.
6. Return Shipping Responsibility
Preference-Based Returns
When a customer returns an otherwise conforming item because of preference, fit, color choice, duplicate order, or another reason not caused by Neviki™, the customer normally arranges and bears the return shipping cost.
We recommend using a trackable service and retaining the receipt until the case is complete. The customer remains responsible for reasonable care of the parcel during the return journey.
Damaged, Defective, Incorrect, or Misdescribed Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us promptly.
After reasonable verification, Neviki™ will provide an appropriate solution, which may be a replacement, repair where suitable, refund, or authorized return at no additional reasonable return cost to the customer. We will not automatically shift responsibility to the customer merely because a carrier was involved.
7. Inspection
After a returned item reaches the authorized facility, it is inspected for identity, completeness, condition, and the reported issue.
If clarification is needed, we may contact the customer. We will not reject a reasonable claim solely because packaging shows normal opening needed to inspect the item.
8. Refund Timing
Once a refund is approved, it is issued to the original transaction route. It is expected to appear within 7–10 business days after approval.
External institutional processing may affect the exact date shown to the customer. If 10 business days have passed after our confirmation and the amount has not appeared, contact service@neviki.com with the order number.
Original delivery charges are handled according to applicable law and the reason for the return. When the return results from our error or a qualifying defect, required delivery-related remedies will be provided without unfairly shifting the cost to the customer.
9. Exchanges
An exchange may be offered when the requested replacement is available and the logistics are reasonable. If a direct exchange cannot be arranged, we may complete a return and invite the customer to submit a separate order.
Replacement availability is not guaranteed until confirmed in writing.
10. Cancellations Before Dispatch
A customer may request cancellation by contacting us as soon as possible. If the order has not reached an irreversible fulfillment stage, we will make a reasonable effort to cancel it without a separate cancellation handling fee.
Once dispatch has occurred, cancellation may no longer be possible and this Return Policy will ordinarily govern the available solution.
11. Return Transit Issues
If an authorized return appears lost or damaged in transit, send us the carrier receipt and tracking information. Responsibility will be assessed according to the selected service, available evidence, applicable law, and whether Neviki™ supplied the return label.
12. Abuse and Fair Treatment
We may investigate patterns involving altered items, unrelated merchandise, fabricated evidence, or repeated misuse. Any restriction will be based on reasonable evidence and will not be used to deny legitimate consumer rights.