Store Operator: Shenzhen Gehaoyu E-Commerce Co., Ltd. | Brand: Neviki™ | Legal Representative: Yu Yongge | Contact: service@neviki.com
Registered Business Address: Unit 501-9, 5th Floor, Meili AAA Commercial Building, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Effective Date: September 28, 2026
1. Shipping Timeline at a Glance
| Stage | Standard Estimate |
|---|---|
| Order preparation | 1–3 business days |
| Carrier transit after dispatch | 3–7 business days |
| Support handling | Within 3 business days |
Business days exclude weekends and public holidays observed at the relevant processing location.
The estimates describe ordinary conditions and are not guaranteed arrival dates. Any materially different product-specific timeline should be displayed before an order is submitted.
2. Order Preparation
Accepted orders are normally reviewed, prepared, and transferred for dispatch within 1–3 business days.
Preparation can include address review, stock confirmation, item checking, packaging, labeling, and carrier handoff. A delay may occur because of unusually high order volume, incomplete address information, stock discrepancy, severe weather, public holidays, or events outside reasonable control.
If we become aware of a material preparation delay, we will make a reasonable effort to notify the customer.
3. Delivery Estimate
After dispatch, estimated delivery is 3–7 business days.
The estimate may be affected by:
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Customs inspection or border procedures
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Carrier network congestion
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Severe weather or natural events
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Remote-area routing
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Local public holidays
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Incorrect or incomplete delivery information
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Security screening
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A carrier handoff requiring a new tracking scan
An advertisement or banner should not be interpreted as a guaranteed delivery date unless it expressly states that a guarantee applies and explains its conditions.
4. Dispatch Origin
Orders may be fulfilled from a Neviki™ or partner facility chosen according to product availability and destination. A dispatch facility may be located in a different jurisdiction from the customer and may differ from our registered business address.
We do not state that a product ships from a local warehouse unless that statement is accurate for the relevant inventory and destination.
The dispatch facility shown on a parcel is not automatically an authorized return location.
5. Shipping Charges
Available delivery methods and any applicable shipping charge are displayed during checkout before the order is submitted.
A free-shipping threshold or promotional delivery arrangement applies only when it is visibly offered for the relevant destination and order. A statement shown on another page should not override the amount and method presented for the actual order.
Customs duties, import taxes, or local handling charges may apply in some destinations. Where these amounts are not collected by the store, they may be assessed by local authorities or carriers. Applicable obligations should be reviewed before ordering.
6. Delivery Coverage
Delivery availability is determined by the destination entered during checkout. Some products or destinations may be unavailable because of carrier coverage, import restrictions, product rules, or operational limitations.
An order may be declined or canceled if it cannot lawfully or reasonably be delivered to the submitted address. We will notify the customer if that occurs.
7. Tracking
When tracking is supported, the tracking number or dispatch notice is sent using the contact information associated with the order.
A tracking record may not update immediately after the label is created. Carrier scans can also pause during customs review or transfer between delivery partners.
If tracking remains inactive for an extended period, contact service@neviki.com with the order and tracking numbers.
8. Address Accuracy
Customers should review the recipient name, street address, apartment or unit number, city, postal code, region, country, email address, and telephone number before submitting an order.
If a correction is needed, contact us immediately. We will attempt to update the details before dispatch, but changes cannot be guaranteed once processing or carrier transfer has begun.
When a parcel is returned because of an inaccurate or inaccessible address, we will review the circumstances and explain the available reshipment, correction, or refund options.
9. Delayed or Apparently Lost Parcels
If a parcel exceeds the estimated delivery period:
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Review the latest carrier event.
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Check for customs or local-delivery notices.
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Confirm that the delivery address was accurate.
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Contact us if no meaningful progress appears.
We may open a carrier investigation. A carrier inquiry can require additional time, but our support team will normally begin handling the customer’s message within 3 business days.
If evidence supports that a parcel is lost, we will provide an appropriate replacement, refund, or other lawful resolution. We do not treat carrier possession as an automatic release from all responsibility.
10. “Delivered” Status Disputes
A “delivered” scan does not automatically defeat a customer complaint. Customers should first check safe-drop areas, building reception, household members, and relevant neighbors. If the parcel remains missing, contact us promptly.
We will assess available tracking, delivery evidence, address information, and carrier findings before deciding the appropriate resolution.
11. Split Shipments
An order containing multiple products may be dispatched in more than one parcel. When this occurs, separate tracking events may be issued. A split shipment does not change the applicable customer rights.
12. Damage During Delivery
If the parcel or product arrives visibly damaged, photograph the outer package, shipping label, internal packaging, and affected item where practical. Contact us promptly so that we can review the issue under the Return Policy.